Customer Support

Gain a Web Customer Portal for Customers and Partners

The DataForceCRM Customer Support Module will help retain your customers by improving your support response times. Your customer s can use your very own support portal to submit Trouble Tickets. Tickets are assigned to support staff automatically. Workflow creates alerts and triggers.

User Simplicity

Support staff adopts quickly to your new customer support platform. All account data is available to help your staff support your clients. Trouble tickets are associated to Products and services and clear reports will show support frequency and severity.

Build your Support Knowledge Base

Your suppport staff will find answers to customers' questions quickly. Powerful search results will focus on your Customers query. FAQ or frequently asked questions will build a re-usable knowledge base.

Customer Portal to Turn on Customer Self Service

Now offer all you need tor customer self service. Make support more convenient to delight your clilents. Create a community to share best practices and infromation across your customer base. Turn support into a value added experience for your customers.

Customer Support Screenshots

Create new Customer Support Tickets

Customers can visit your Customer Support portal, which is part of your CRM, to add Trouble tickets or to Query the FAQ knowledgebase. Your Customer Support can also create New Tickets to be assigned and resolved speeding your Customer Support response time.

Customer Support Ticket Detail

The Customer Support Detail can be customized for your business needs to align with your Clients support needs.Trouble tickets can be associated to a Product or Service your busines is offering and Importance and Severity is marked. Alerts are auto-set to CRM users responsible for Support Issues.

Customer Service Reports

Our CRM service comes standard with powerful CRM reports including Customer Support reports and analytics. Any report can be created and saved by your CRM users.

Customer Support Report for Products

An important Customer Support report shows Trouble Tickets by Products. The Customer Support issues are associated to the Product or Service which the Customer is using. Your Support knowledgebase grows, your products get better, and your customers are delighted.

CRM Customer Support FAQ

Your Customers submit Support Queries to your support staff or through the Customer Support Portal. Your staff resolves the Support Queriy and can create a FAQ or frequently asked question with the solution to the question. This FAQ builds a powerful self service engine to boost your Support efficiency.